{"xsrfToken":"d5f873656f913197f2613950454c917eb3e88ab9_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2fc786d2-109c-436d-bd40-47f35d851ab9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MGYxZDI4My1iMTczLTQzYTctOWUwZC0xNGQ3Yzc4MmE5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmYzc4NmQyLTEwOWMtNDM2ZC1iZDQwLTQ3ZjM1ZDg1MWFiOSI6WyJyZWFkIl19LCJleHAiOjE2OTU5MTE0MTcsIm5iZiI6MTY5NTkxMDgxN30.DjMC5jNWO_mB_U1PF90ntAyCbM-gN_iXRswIrS9LInU&client=40f1d283-b173-43a7-9e0d-14d7c782a91b&mode=fit","logoId":"2fc786d2-109c-436d-bd40-47f35d851ab9","isLogoAvailable":true,"helpCenterTitle":"Welcome To The IP Fabric Help Center","sharedPortalName":"IP Fabric Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome To The IP Fabric Help Center","sharedPortalName":"IP Fabric Help Center","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0052cc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/63e524ef-baef-49bd-bee3-50f621811dc0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MGYxZDI4My1iMTczLTQzYTctOWUwZC0xNGQ3Yzc4MmE5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzZTUyNGVmLWJhZWYtNDliZC1iZWUzLTUwZjYyMTgxMWRjMCI6WyJyZWFkIl19LCJleHAiOjE2OTU5MTE0MTcsIm5iZiI6MTY5NTkxMDgxN30.3uMsepdh6hWUQ04N6Wsn3Zr6XfKVCPXUFXo5hWG4TiY&client=40f1d283-b173-43a7-9e0d-14d7c782a91b&height=300&mode=fit","bannerMediaApiFileId":"63e524ef-baef-49bd-bee3-50f621811dc0","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"IP Fabric Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"1","key":"nsd","name":"IP Fabric Service Desk","description":"<p><b>Please check our <a href=\"https://docs.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\">IP Fabric Documentation</a> prior to opening a ticket.</b> They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.</p>\n\n<p><b>Upgrades:</b> Please review our <a href=\"https://rebrand.ly/2ywydzz\" class=\"external-link\" rel=\"nofollow noreferrer\">Release Notes</a> as these pages contain important notices about the upgrade process, new features, and breaking changes. <b>After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.</b></p>\n\n<p><b>Troubleshooting:</b> If you are having an issue with a specific Vendor or a device, please consult the following:</p>\n\n<ul>\n\t<li><a href=\"https://matrix.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\">Supported Vendor Matrix</a> to ensure the device is supported.</li>\n\t<li><a href=\"https://rebrand.ly/kissues\" class=\"external-link\" rel=\"nofollow noreferrer\">Reported Known Issues</a> for specific vendors and models.</li>\n\t<li><a href=\"https://rebrand.ly/ayzrxu5\" class=\"external-link\" rel=\"nofollow noreferrer\">Troubleshooting Discovery</a> provides simple steps to debug device discovery issues.</li>\n</ul>\n\n\n<p><b>Feature Requests:</b> New vendors, models, technologies, etc. must go through your Solution Architect. <b>Please note that support tickets for new features will be closed and redirected to follow up directly with your SA.</b></p>\n\n<p><b>If the above information has not solved your problem, please continue with a support ticket.</b></p>\n\n<p><b>Recommendation:</b> Please be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. <a href=\"https://rebrand.ly/tsupport\" class=\"external-link\" rel=\"nofollow noreferrer\">Sending a Techsupport</a> will further expedite the process.</p>\n\n<p><b>Reporting a Bug:</b> Please use this issue type if you have determined that you may have found a bug. Common examples include missing data due to parsing issues or reporting feature that does not work, but was working before.</p>\n\n<p><b>Technical Support:</b> For all other issues that require active assistance of our support team, please select this option. Some common examples include help with SSO configuration, IP Fabric not operating, etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"POPULARITY","limit":15,"total":1,"isPortalHidingEnabled":true}}