Welcome To The IP Fabric Help Center
Portals
- IP Fabric Support Portal
Check our IP Fabric Documentation prior to opening a ticket. They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.
Upgrades: Please review our Release Notes as these pages contain important notices about the upgrade process, new features, and breaking changes. After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.
Troubleshooting: If you are having an issue with a specific Vendor or a device, please consult the following:
- Supported Vendor Matrix to ensure the device is supported.
- Reported Known Issues for specific vendors and models.
- Troubleshooting Discovery provides simple steps to debug device discovery issues.
Feature Requests: Please visit our Feature Suggestion Portal.
If the above information has not solved your problem, continue with a support ticket.
Recommendation: Be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. Sending a Techsupport will further expedite the process.
Support Priority Classification:
Always choose Normal priority if the issue affects your non-production (staging, testing, QA) instance.
Critical - Product is not operational.
High - The Product performance is severely degraded, but most operations remain functional.
Normal - Other non-critical issue that has little or no impact on Product operation. For example bugs, assistance with IP Fabric setup, help with integrations etc. - Feature Suggestion Portal
Submit your ideas here to help us make IP Fabric better!
Check our IP Fabric Documentation before submitting a feature suggestion to see if the functionality you're looking for already exists.
Types of Requests:
- New Feature Suggestion - For new functionality that doesn't exist in IP Fabric yet or improving existing functionality.
- Integration Proposal - For suggesting improvements or feedback to our existing open-source integrations or for requesting new integrations.
Note: All feature suggestions are reviewed by the IP Fabric team and evaluated based on technical feasibility, user demand, and product roadmap priorities. Submission does not guarantee implementation.
Suggested forms
For all other issues that require active assistance of our support team, select this option. Some common examples include help with SSO configuration, IP Fabric not operating, etc. You can increase the support priority from Normal to Critical or High.
Use this issue type if you have determined that you may have found a bug in the IP Fabric product. Common examples include missing data due to parsing issues or reporting feature that does not work, but was working before. All issues handled with a Normal priority.
Please fill out this form to submit suggestions to improve IP Fabric with new vendors, technologies, or improving existing functionality.