Welcome To The IP Fabric Help Center

Check our IP Fabric Documentation prior to opening a ticket. They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.

Upgrades: Please review our Release Notes as these pages contain important notices about the upgrade process, new features, and breaking changes. After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.

Troubleshooting: If you are having an issue with a specific Vendor or a device, please consult the following:

• Supported Vendor Matrix to ensure the device is supported.
• Reported Known Issues for specific vendors and models.
• Troubleshooting Discovery provides simple steps to debug device discovery issues.

Feature Requests: New vendors, models, technologies, etc. must go through your Solution Architect. Note that support tickets for new features will be closed and redirected to follow up directly with your SA.

If the above information has not solved your problem, continue with a support ticket.

Recommendation: Be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. Sending a Techsupport will further expedite the process.

Support Priority Classification:
Always choose Normal priority if the issue affects your non-production (staging, testing, QA) instance.
Critical - Product is not operational.
High - The Product performance is severely degraded, but most operations remain functional.
Normal - Other non-critical issue that has little or no impact on Product operation. For example bugs, assistance with IP Fabric setup, etc.

Help us make IP Fabric better! Submit your ideas for new features, improvements, or documentation updates here.

Check our IP Fabric Documentation before submitting a feature request to see if the functionality you're looking for already exists.

Types of Requests:

• New Feature Proposal - For completely new functionality that doesn't exist in IP Fabric yet.
• Feature Enhancement - For improvements to existing IP Fabric features.
• Documentation Updates - For suggesting documentation improvements or reporting issues.

Request Guidelines:
Be as detailed as possible when submitting your request and include:

• Clear description of the problem you're trying to solve
• Specific use cases and examples
• Expected benefits and business impact
• Any relevant technical details or requirements

Priority Classification:

• High - Critical functionality needed for essential business operations
• Medium - Important improvement that would significantly enhance workflow
• Low - Nice-to-have features or minor enhancements

Note: All feature requests are reviewed by the Product team. Your Solution Architect or Customer Success representative can help prioritize and provide additional context for your requests.

Further recommendation: Before submitting, search existing documentation to ensure this functionality doesn't already exist. Including specific examples and use cases will help us better understand and evaluate your request.