Welcome To The IP Fabric Help Center

Portals

IP Fabric Support Portal
Check our IP Fabric Documentation prior to opening a ticket. They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.

Upgrades: Please review our Release Notes as these pages contain important notices about the upgrade process, new features, and breaking changes. After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.

Troubleshooting: If you are having an issue with a specific Vendor or a device, please consult the following:

Supported Vendor Matrix to ensure the device is supported.

Reported Known Issues for specific vendors and models.

Troubleshooting Discovery provides simple steps to debug device discovery issues.

If the above information has not solved your problem, continue with a support ticket.
Feature Suggestion Portal
Feature Suggestions Now Submitted via Support

We're improving how feature suggestions are collected and processed.

Going forward, feature suggestions should be submitted through the standard Support ticket process.

Current "Feature Suggestion" tickets will be processed and eventually retired by us. Even after their retirement, these tickets will remain visible to you.

Why this change?

We want to simplify the feedback process and ensure your ideas are handled consistently and efficiently. By integrating suggestions into our regular Support workflow, we can:

Provide clear acknowledgment and tracking

Gather the right context to evaluate your request

Ensure Product and Support collaborate effectively

How to submit a suggestion

Open Questions & Suggestions ticket and describe:

The problem you're trying to solve

The business impact

Why existing functionality is insufficient

We value your input and review all suggestions as part of our regular Product prioritization process.

Suggested forms

Technical Support in IP Fabric Support Portal
For all other issues that require active assistance of our support team, select this option. Some common examples include help with SSO configuration, IP Fabric not operating, etc. You can increase the support priority from Normal to Critical or High.
Report an IP Fabric Bug in IP Fabric Support Portal
Use this issue type if you have determined that you may have found a bug in the IP Fabric product. Common examples include missing data due to parsing issues or reporting feature that does not work, but was working before. All issues handled with a Normal priority.