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The built-in search will help guide you to the correct pages.</p>\n<p><b>Upgrades:</b> Please review our <a href=\"https://rebrand.ly/2ywydzz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Notes</a> as these pages contain important notices about the upgrade process, new features, and breaking changes. <b>After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.</b></p>\n<p><b>Troubleshooting:</b> If you are having an issue with a specific Vendor or a device, please consult the following:</p>\n<ul>\n <li><a href=\"https://matrix.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Supported Vendor Matrix</a> to ensure the device is supported.</li>\n <li><a href=\"https://rebrand.ly/kissues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reported Known Issues</a> for specific vendors and models.</li>\n <li><a href=\"https://rb.gy/jlmfxg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Troubleshooting Discovery</a> provides simple steps to debug device discovery issues.</li>\n</ul>\n<p><b>Feature Requests: Please visit our <a href=\"https://ipfabric.atlassian.net/servicedesk/customer/portal/6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Feature Request Portal</a>.</b></p>\n<p><b>If the above information has not solved your problem, continue with a support ticket.</b></p>\n<p><b>Recommendation:</b> Be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. <a href=\"https://rebrand.ly/tsupport\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sending a Techsupport</a> will further expedite the process.</p>\n<p><b>Support Priority Classification:</b><br> Always choose Normal priority if the issue affects your <b>non-production</b> (staging, testing, QA) instance.<br> <b>Critical</b> - Product is not operational.<br> <b>High</b> - The Product performance is severely degraded, but most operations remain functional.<br> <b>Normal</b> - Other non-critical issue that has little or no impact on Product operation. 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