Jira Service Management

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They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.\nUpgrades: Please review our <a href=\"https://rebrand.ly/2ywydzz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Notes</a> as these pages contain important notices about the upgrade process, new features, and breaking changes. After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.\nTroubleshooting: If you are having an issue with a specific Vendor or a device, please consult the following:\n<ul>\n <li><a href=\"https://matrix.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Supported Vendor Matrix</a> to ensure the device is supported.</li>\n <li><a href=\"https://rebrand.ly/kissues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reported Known Issues</a> for specific vendors and models.</li>\n <li><a href=\"https://rebrand.ly/ayzrxu5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Troubleshooting Discovery</a> provides simple steps to debug device discovery issues.</li>\n</ul>\nFeature Requests: New vendors, models, technologies, etc. must go through your Solution Architect. Please note that support tickets for new features will be closed and redirected to follow up directly with your SA.\nIf the above information has not solved your problem, please continue with a support ticket.\nRecommendation: Please be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. <a href=\"https://rebrand.ly/tsupport\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sending a Techsupport</a> will further expedite the process.\nReporting a Bug: Please use this issue type if you have determined that you may have found a bug. Common examples include missing data due to parsing issues or reporting feature that does not work, but was working before.\nTechnical Support: For all other issues that require active assistance of our support team, please select this option. Some common examples include help with SSO configuration, IP Fabric not operating, etc.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"5","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Tell us about problems you're experiencing.","icon":10476,"iconUrl":"https://ipfabric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Do you need help with installing, configuring, or troubleshooting IP Fabric? 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Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}