Jira Service Management

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They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.\nUpgrades: Please review our <a href=\"https://rebrand.ly/2ywydzz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Notes</a> as these pages contain important notices about the upgrade process, new features, and breaking changes. After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.\nTroubleshooting: If you are having an issue with a specific Vendor or a device, please consult the following:\n<ul>\n <li><a href=\"https://matrix.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Supported Vendor Matrix</a> to ensure the device is supported.</li>\n <li><a href=\"https://rebrand.ly/kissues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reported Known Issues</a> for specific vendors and models.</li>\n <li><a href=\"https://rb.gy/jlmfxg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Troubleshooting Discovery</a> provides simple steps to debug device discovery issues.</li>\n</ul>\nFeature Requests: New vendors, models, technologies, etc. must go through your Solution Architect. Note that support tickets for new features will be closed and redirected to follow up directly with your SA.\nIf the above information has not solved your problem, continue with a support ticket.\nRecommendation: Be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. <a href=\"https://rebrand.ly/tsupport\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sending a Techsupport</a> will further expedite the process.\nSupport Priority Classification: Always choose Normal priority if the issue affects your non-production (staging, testing, QA) instance. Critical - Product is not operational. High - The Product performance is severely degraded, but most operations remain functional. Normal - Other non-critical issue that has little or no impact on Product operation. For example bugs, assistance with IP Fabric setup, etc.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"5","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Use this issue type if you have determined that you may have found a bug. Common examples include missing data due to parsing issues or reporting feature that does not work, but was working before. All issues handled with a Normal priority.","icon":10476,"iconUrl":"https://ipfabric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"48","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"If you have any information about potential security events or incidents relating to the IP Fabric, please notify us.","icon":10480,"iconUrl":"https://ipfabric.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"For all other issues that require active assistance of our support team, select this option. 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