Techsupport

 

The Techsupport file from the IP Fabric is one of many ways how you can share the discovered data with our support team and engineers. This quick tutorial demonstrates how to generate the file and share it with us. The Techsupport file is encrypted. Only IP Fabric support staff is able to decrypt the data.

 

GUI Tutorial

  1. Go to Support -> Generate Techsupport

     

  2. Select data to be included in a Techsupport file (leave in default when in doubt)

Video Tutorial

 

 

Uploading a Techsupport file

WEB / HTTPS

Server: https://upload.ipfabric.io

User and password provided by technical support.

FTP

Server: ftp://upload.ipfabric.io

User and password provided by technical support.


LEGEND

  1. System logs - Includes syslog, dmesg, rabbitmq, mongodb, arangodb and IP Fabric API service logs. Customer data are NOT included.

  2. Service logs - Includes IP Fabric discovery service logs without CLI. Customer data are limited, only IP addresses which were used during discovery and serial numbers of devices.

  3. Current Snapshot - Includes selected snapshot.

    1. Remove CLI logs from snapshot - Removes devices CLI logs from snapshot

    2. Database dump - Includes database dump of selected snapshot.

  4. Complete database dump - Includes database dump of all snapshots which are loaded in memory

  5. Database dump without devices data - Removes all collected data from devices. Dump contains only error and service tables.

Snapshot and database dump doesn’t include any customer sensitive credentials (passwords, keys etc.)